You have a window of 7 days from the date of purchase to request an exchange. This also applies to sale items, which are eligible for exchange only, with no refunds.

The item must be returned in its original condition – unworn, unused, with all tags, packaging, and boxes intact.
Please note that upon return receipt, we reserve the right to reject refund requests after examining the product.
Exchanges may be declined if the returned item is incorrect or shows signs of use, damage, alteration, cutting, or wear. This policy ensures that exchanged products maintain their quality and new condition for all customers. If you have questions, please contact our customer service team.

It is the customer's responsibility to return the product, but we’re happy to provide a return label for convenience. The return label is free in the case of an exchange, but if a refund is requested, the cost of the return label will be deducted from the refund amount.

Once your exchange request is received, we will promptly respond and provide you with the details to send back your product. We can provide a return label for your convenience. The return label is free in the case of an exchange, but if a refund is requested, the cost of the return label will be deducted from the refund amount. Please ensure the item is returned promptly in its original condition.

Exchanges are limited to one per original purchase. If you have additional concerns, please contact our customer service team for further assistance.

Unfortunately, we cannot accept exchanges for customized or altered items. Please carefully review your order before finalizing any modifications.

You have a window of 7 days from the date of purchase to return the product and request a refund.

The item must be returned in its original condition – unworn, unused, with all tags, packaging, and boxes intact.
Please note that upon return receipt, we reserve the right to reject refund requests after examining the product.
Returns may be declined if the returned item is incorrect or shows signs of use, damage, alteration, cutting, or wear. This policy ensures that exchanged products maintain their quality and new condition for all customers. If you have questions, please contact our customer service team.

It is the customer's responsibility to return the product. For convenience, we can provide a return label. The return label is free for exchanges, but if you're requesting a refund, the cost of the return label will be deducted from the refund amount. Free delivery is provided for the initial purchase.

Please send us an email to request a return. We will promptly respond and provide you the details to send back your product. Please be aware that we do not provide return labels; therefore, it is the customer's responsibility to arrange and cover the cost of return shipping. Please ensure the item is returned promptly in its original condition.

Once your return request is received, the item must be sent back promptly in its original condition to process the refund.

Unfortunately, we cannot accept returns for customized or altered items. Please carefully review your order before finalizing any modifications.

Unfortunately, all wigs marked as final sale, including those offered at a discounted price, are only eligible for exchange, not returns. If you have any inquiries or concerns about a final sale wig you've purchased, kindly reach out to us at hello@zeldahairshop.com for further assistance.

After inspecting the wig, the client will receive an immediate refund in the same payment method used for the purchase. The timeframe for the refund varies based on the payment type.